Complaints

All commercially operated bouncy castles and inflatable slides must have a regular inspection conducted by a competent person.

Operators of Inflatable Play Equipment

PIPA is an inspection scheme and therefore does not have any control over Operators of inflatable play equipment and cannot investigate complaints against them.

Inspectors of Inflatable Play Equipment

If you have a complaint against an Inspector, please try and resolve it with the PIPA Inspector or Inspection Body concerned as soon as the issue arises.

If you are unable to resolve the complaint directly, please email info@pipa.org.uk outlining your issue(s) in detail and attach supporting evidence such as documents and photographs. We only accept PDF and JPEG attachments. We do not accept zipped files. If posting please do not send by recorded or special delivery.

Please note:

• We cannot respond to anonymous complaints, nor complaints received for which no evidence is provided
• Information provided by the complainant may be shared verbatim with the Inspector to obtain a specific response to each point raised
• PIPA is not responsible for paying compensation or making a financial award on behalf of its Inspectors